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Frequently asked questions
What is the return policy?
Return & Refund Policy — Melo & Bright Co.
All sales are final.
Melo & Bright Co. does not accept returns, exchanges, or issue refunds once an order has been placed.
Please carefully review your order, including the product selected, quantity, and shipping information, before completing your purchase.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and, when approved, provide a replacement or another appropriate resolution.
We are not responsible for damage caused after delivery, normal wear and tear, misuse, or items that have been opened or used.
If a package is marked as delivered by the shipping carrier but cannot be located, please contact the carrier directly to begin an investigation. Melo & Bright Co. will assist, when possible, but we cannot guarantee refunds or replacements for packages confirmed as delivered.
By completing a purchase from Melo & Bright Co., you acknowledge and agree to this Return & Refund Policy. Any Questions Contact support
Privacy policy
We collect personal information you provide when you place an order, contact us, create an account, or interact with our website. This may include your name, email address, phone number, shipping address, billing information, and order details.
We use this information to process orders, provide customer service, improve our store, prevent fraud, and send marketing communications when you have chosen to receive them.
Payment information is processed securely through our payment providers. We do not directly store your complete payment card information.
We may share necessary information with service providers that help us operate our business, such as Shopify, payment processors, shipping carriers, analytics providers, and marketing platforms.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.
For questions about your personal information, contact us at clarimartinnez2019@gmail.com
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.